Privacy Policy

Our Privacy Policy

At American Rooter & Drain, LLC ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.idahosplumber.com (the "Website"), use our services, or communicate with us via phone, text (SMS), or other means.


By accessing our Website or using our services, you consent to the practices described in this policy.


What Information Do We Collect? 

We collect various types of information, including:


  • Personal Information: Name, address, email, phone number, and other details voluntarily provided when scheduling services or contacting us.
  • Payment Information: Processed securely via third-party payment providers.
  • Technical Data: IP address, browser type, cookies, and usage data for site analytics.
  • SMS Opt-in Data: If you opt-in to receive SMS communications, we collect and store your consent for compliance and service-related messages.


We use collected data to:


  • Provide and manage services, including scheduling and confirmations.
  • Process payments and transactions securely.
  • Improve our website, services, and customer experience.
  • Send appointment reminders, service updates, and other necessary notifications.
  • Comply with legal, regulatory, and industry standards.


Mobile Application (OTIS Field)


American Rooter & Drain operates the OTIS Field mobile application ("App"), available exclusively to authorized employees and contractors. This section describes how the App collects and uses information in addition to the practices described above.


Information collected by the App includes:


  • Location data — GPS coordinates are collected while the App is in use to support job proximity detection, automatic clock-in/clock-out, and navigation. Location may be collected in the background when the App is active on your device.
  • Camera and photos — Job photos captured through the App are stored securely in encrypted cloud storage and used for job documentation and quality assurance.
  • Microphone and voice — The App uses your device's microphone for voice-to-text transcription of work descriptions. Audio is processed locally on your device using Apple's Speech Recognition framework and is not transmitted to or stored by American Rooter & Drain.
  • Biometric data — Face ID and Touch ID are used solely for local device authentication. Biometric data is processed by your device's secure enclave and is never transmitted to or stored by American Rooter & Drain.
  • Digital signatures — Customer signatures captured through the App for estimate approvals, work completion, and payment authorizations are stored securely in encrypted cloud storage and retained in accordance with applicable record-keeping requirements.


Financing applications: When a customer applies for financing through the App, their personal financial information (including name, address, income, and Social Security Number) is transmitted via TLS 1.3 encryption directly to the selected lender (such as GoodLeap or Synchrony Financial). American Rooter & Drain does not store, cache, or log Social Security Numbers or full financial account numbers. By proceeding with a financing application, the customer authorizes American Rooter & Drain to share their information with the selected lender(s) for the purpose of a loan application. This sharing is governed by the Gramm-Leach-Bliley Act (GLBA) and the FTC Safeguards Rule.


The App is not available to the general public. It is restricted to authorized employees and contractors of American Rooter & Drain. If you believe you have received access to this App in error, please contact us immediately at privacypolicy@idahosplumber.com.


SMS Communications & Compliance 

In accordance with TCR (The Campaign Registry) 10DLC regulations, we:


  • Do not share, sell, or rent SMS opt-in data to third parties, affiliates, or subsidiaries.
  • Use SMS solely for service-related notifications, including appointment reminders, job updates, and customer support.
  • Require explicit opt-in consent before sending any SMS messages.
  • Provide an opt-out option in every message. You may unsubscribe at any time by replying STOP.
  • Maintain records of consent to comply with messaging regulations.


Sharing Your Information 

We do not sell or distribute your personal information, including phone numbers or SMS opt-in data, to third parties.

However, we may share necessary data with:


  • Service providers assisting in business operations (e.g., payment processors, CRM platforms).
  • Legal authorities if required by law, subpoena, or regulatory compliance.


Your Rights & Opt-Out Choices

  • You can update or correct your personal information by contacting us.
  • You may opt out of marketing emails by following the unsubscribe link.
  • You may unsubscribe from SMS messages at any time by replying STOP to any message.


Cookies

A cookie is a small text file that is stored in a user’s computer that recognizes your IP address for record-keeping purposes. We use session cookies to make it easier for you to navigate our site. Session cookies also record session information, such as which web pages a user has visited, and to track user activity on our Site. Cookies will expire when browser cache is cleared. 

 

You can reject cookies through your browser. If you reject cookies, you may still use our Site, but your ability to use some of the areas of our Site will be limited. 

 

Analytics 

To determine how many users visit the Site, how often they visit the Site, and to better understand the areas of greatest interest to our visitors, we use a tool called “Google Analytics” to compile this information for us. As a result of your visit to the Site, Google may collect information such as your domain type, your IP address and clickstream information, and eschedule order numbers. We do not combine the information collected using analytics tools with personally identifiable information. For more information about the analytics company’s ability to use and share information about your visits to this Site, see https://policies.google.com/privacy?hl=en. 

 

How Long Do We Keep the Information We Collect? 

We will retain your personal information in accordance with our continuing need to service this relationship and/or to improve the Site. To ensure continuity and excellence in service, we keep a service history for each customer. We do not retain geolocation information collected through Google Maps API. 

 

Data Security 

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure.

 

Links to Third Party Sites; Information about Independent Contractors' Sites 

This Policy applies only to information collected by the Site. From time to time, the Site may link you to other websites (“Linked Sites”) that are not owned by us, even though they provide goods or services related to our company. We do not control the collection or use of any information, including personal information, that occurs during your visit to the Linked Sites. Further, we make no representations about the privacy policies or practices of the Linked Sites, and we are not responsible for their privacy practices. 

 

Be careful of disclosing any of your personally identifiable information when leaving the Site. We encourage you to be aware when you leave our Site and to read the privacy statements of every website that collects personally identifiable information. 

 

Some of our contractors may have their own privacy policies, which we encourage you to read if you visit those sites. 

 

Spam

We do not participate in bulk email solicitations that you have not consented to receiving (i.e., “Spam”).  We do not sell or disclose customer lists or email address lists to unrelated third parties. Except as otherwise provided herein, we do not share personal information with any third-party advertisers. 


Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. 


Questions About Our Privacy Policy and Practices 

If you have questions about this Privacy Policy, contact us at:


📧 privacypolicy@idahosplumber.com
📍 1005 Commercial Way Caldwell, ID 83605
📞 208-402-5152

 

Effective Date: This Policy was last modified as of 05/04/2025 This version of the privacy policy replaces and supersedes any prior privacy policies applicable to the Site