A Humble Start | A Persevering Spirit | A Marine Who Came Home

October 15, 2024

Joshua Jordan's Journey

Inspiring Culture

Family Business

Pursuing A Purpose

God | Family | Values

Joshua Jordan, Owner and CEO of American Rooter & Drain
Team picture of techs at American Rooter & Drain
Joshua Jordan and his mom fishing
Josua Jordan and his wife & kids

He was composed, unnervingly quiet, and highly attentive to my every move the first time I was introduced by his COO. I sat across a mahogany table in their meeting space, nervous and seeking refuge from a terrible experience at my last place of employment. I was a single mother of three teenage boys that I had been taking care of physically, emotionally, and financially for over decade. I was tired on a multitude of levels but if I am being honest, I was mostly spiritually exhausted from being on the constant grind of survival mode. I was praying for a break and a safe haven to rest. 


I remember watching him scanning over my resume as I rambled on with first impression jitters. I was catching glimpses of military memorabilia, artwork, and company values hung on the wall. I felt my confidence fading in his silence, as he contemplated my experience and whether I was a good fit for his prestigious company. I had already accepted defeat in a sense, as a protective layering to eliminate my risk of crying on the spot, if he said the words that accumulated to, “No.” I was vulnerable. My heart jumped back to beat with relief when he said, “Yes. I am impressed with your resume. I want to offer you the job.” It was the beginning of a renewed hope for me, a proud moment to share with my kids, and the stability and safety I had been seeking for us, for so long. 


So, who was Joshua Jordan, to the core? I had met him and had a strong sense of the kind of person he was (a good one), but I knew there were many layers to still peel back. Telling his story would be challenging because he wasn’t the type of person who sought the limelight; he wasn’t boastful, he wasn’t arrogant, he wasn’t interested in others praising him, he wasn’t eager to tell his story – it was personal. All of this confirmed to me that it wouldn’t be easy to pull from him, but it would be powerful once I did. And so, I began my journey with American Rooter & Drain, taking baby steps to retrieve it as a Marketing Director. 

Pulling into the company parking lot just before 8am (sometimes 8:01 resulting in “You’re late.”) feels like you just pulled up to the United States of America. The flag graciously waves you in, the vehicles chant “American” in unison, and the building is branded in red, white, and blue just the same. There is a palpable sense of security and protection that drifts about. Technicians are already busy on the assembly line, prepping parts and necessary equipment for scheduled jobs as they jaunt up and down the garage ramp to stock their work vehicles. Half of them have already partaken in a competitive basketball game as a wake-up routine that started at 5:30am, boosting their internal drive for the day. A well-knit team is huddling around the customer service desk, ready to be dispatched. Their laughter consumes the hallway and occasionally you hear Joshua yell down it, “Answer the phones!” It makes me smirk with quiet laughter, knowing that he is definitely serious but voiced it in a semi-playful manner, as a warning. Business is business and we all have our jobs to do to serve customers, first and foremost. The best thing is, you still get to be yourself while you do it. 


Joshua appreciates everyone as individuals. He honors them in their unique paths, their differentiating personalities, their own struggles, their strengths, and feeds into their dreams outside of his own. He places them in positions to battle their weaknesses, not to be mean but rather to coach them through it and relabel it as a new strength. He embodies what being a leader is supposed to be. He is humble, relentless in any pursuit of opportunity, willing to fail, and obsessed with chasing goals. He served his country as a United States Marine Corporal from 2005-2009, bearing arms with a brotherhood overseas to fight and protect his family, and yours. “Fighting in Iraq engrained in me that no matter where you are, you fight for the person next to you. It really is about the people next to you. It’s the same in business. I want to make the phone ring so everyone here can provide for their families and take care of our customers' needs.” You would think that his leadership style had been born as a Marine, but you would be wrong, it just became more fine-tuned. 


His childhood shaped him and pushed him to lead from very early on. He is the youngest of ten and their dad died when he was only three years old. An unexpected tragedy that his mom had to fight through without a higher level of education to help pave a way. What she had was a love and determination to prosper with grit, spirit, resourcefulness, and an unwavering trust in God. She raised them in a small three-bedroom home where they were tasked to help fix appliances as a means to survive. Any adventure outside of their home provided a landscape for finding something to work on, “If my mom and I were going somewhere, even to the store, and she saw a washer on the side of a home or by the road back when trash collectors weren’t around to remove them, right? Well, my mom doesn’t speak very good English, but she would say ‘Mijo, go see if they want to get rid of that.’ So, there I was, four years old, knocking on doors to ask if they wanted to get rid of their washer or dryer and if it was okay for us to take it. Most people said ‘Yeah, you can have it.’ My mom and I would take it home, and one of my brothers would fix it so we could sell it.” 

Selling appliances out of their home provided a way to make ends meet and instilled a broad skillset for all of them to nurture as they grew. They all knew how to fix things, how to converse with adults, how to be salesman, and how to pull their own weight while pitching in as a unified family. Joshua reflects on these times with an appreciation amidst an uncomfortable acknowledgment, “I actually hated it. I was a really shy kid, so I never liked doing it. But I understood it had to be done.” Over 450 broken appliances made their way into their home over the years and left with completed repairs for homeowners who needed the product. It was a win – win. His brothers had shown him the ropes and by the age of five he was fixing dryers by himself, by ten he was working on stoves and washers, by 16 he was ready to tackle more difficult repairs on refrigerators that required changing compressors, using refrigerant, and handling torches.   


This transformation continued throughout his youth as he sought to make advancements in the trades as a career. Starting off running service calls for his older brother’s company at Action Appliance in Colorado with a gentleman who couldn’t speak English but could drive when Joshua didn’t have his license yet, “He could drive, and I could talk. We made a good team. We ran calls together and then I worked mostly in dispatch. When you have 20 or 30 Technicians and over 100 calls coming in, you’re like an air traffic controller. You have a lot of information coming at you, you have to keep routes short, keep the right guys going to the right jobs. I feel like it all plays into being a leader. I have been getting my master's in business since I was like 12. Purchasing American Rooter & Drain was like 30 years in the making – not an overnight success. It was a lot of hard work; a lot of failures on my part but I became equipped to handle it from learning from those mistakes.” 


Joshua and his siblings have a deeply rooted relationship with their mom that is filled with gratitude, “We have always shown our appreciation for our mom by trying to be successful and raising children that respect her as their grandma. She really lights up when she sees them and the amount of love they have for her... Almost every one of her kids own a business but I think she is particularly proud of this one, when it comes to the way we run it.” When he is asked about missing out on a relationship with his father, he pauses and resumes with a strong self-awareness, “I wouldn’t trade any of the challenges. They made me who I am today. You know, you change one thing – you take a left instead of a right – and suddenly everything is different in life. Yeah, I really believe in the butterfly effect. Every struggle, pain, and sorrow add to who I am. I really enjoy my life; I love being a father to my kids and a husband to my wife.” 

Values that lead Joshua in his day-to-day evolve around serving God, providing for his family, and honoring his country as a Veteran who continues to help other Veterans. He admits his relationship with God was inspired by his mom when he was little, “My mom always has a Bible handy. My mom actually lives by it. Even in a small house full of kids, if she knew somebody else needed help, she opened the doors to our home to them. Whether it was to have a place to stay or be served food to eat. It could be the last meal we had, and she would still share it. That’s just my mom. She is a shining light at that. I’ve never met anybody better than her at it.” On his own path as an adult, he has further developed his relationship with God, “When you’re standing on a mountain looking out at a beautiful meadow with trees surrounding it, you can’t stand there and think ‘I am all powerful.’ You wonder how someone could create something so beautiful and realize there is a higher being than us, our creator. Then values become a little bit easier. Let’s treat people better, let’s be a better version of ourselves...and then you end up becoming closer to God anyways.” 


I read over my interview notes and listen to his voice as the video plays back. I feel tears welling up more than once. I understand him more now. I see why I felt the way I did back in the very beginning when I first met him. I see why God led me here and why this place, American Rooter & Drain, was my answered prayer that provided me with a safe haven in a time of need. I will be forever grateful for the opportunities Joshua has given me, for the lessons he has taught me, for the way he has led me into a new terrain of confidence, and for the way he has actively cared for my little family and others. I have witnessed his generosity help countless people during this past year; employees, customers, veterans, single moms...I am only one of the single mothers he has helped along his way, but his impact on my life with my kids alone – that is better than saying “priceless”, it is truly a “fulfilled purpose.” 


Written by: Faith Malloy

Published 10/15/2024

By Ana Deusanti August 6, 2025
When it comes to creating a comfortable indoor environment, the role of an HVAC contractor is crucial. Whether you’re building a new home, renovating a commercial space, or simply upgrading your current system, having a trusted expert by your side ensures your heating, ventilation, and air conditioning needs are met with precision. At American Rooter & Drain, we pride ourselves on delivering comprehensive HVAC solutions that cover every aspect of your system’s lifecycle, from installation to ongoing maintenance. What Does an HVAC Contractor Do? An HVAC contractor is more than just a technician who fixes your air conditioner when it breaks down. This professional is trained and certified to handle every phase of your HVAC system’s journey. From the initial design and installation to routine maintenance and emergency repairs, an HVAC contractor ensures your system operates efficiently and safely year-round. A reputable HVAC contractor like American Rooter & Drain brings a wealth of experience to each project. Our team understands the unique climate challenges faced by Idaho residents and businesses, and we tailor our services to provide optimal comfort, energy efficiency, and reliability. The Importance of Professional HVAC Installation Proper installation is the foundation of any successful HVAC system. When you choose American Rooter & Drain as your HVAC contractor, you’re investing in quality workmanship and attention to detail. Our experts assess your property’s specific needs, recommend the right size and type of system, and ensure every component is installed according to industry standards. A poorly installed HVAC system can lead to higher energy bills, frequent breakdowns, and even safety hazards. That’s why our HVAC contractor team follows a meticulous process, from load calculations and ductwork design to equipment placement and system testing. We don’t just install a unit—we create a customized climate solution that fits your lifestyle or business operations. HVAC System Upgrades and Replacements As technology advances, so do the options for heating and cooling your space. If your current system is outdated or struggling to keep up, our HVAC contractor services include system upgrades and replacements. We help you navigate the latest energy-efficient models, smart thermostats, and eco-friendly solutions. Choosing the right upgrade can significantly reduce your energy consumption and improve indoor air quality. Our HVAC contractor team will walk you through the pros and cons of each option, ensuring you make an informed decision that aligns with your budget and comfort goals. Routine Maintenance: The Key to Longevity Once your system is up and running, regular maintenance is essential to keep it performing at its best. As your dedicated hvac contractor Caldwell , American Rooter & Drain offers comprehensive maintenance plans designed to catch small issues before they become big problems. Our technicians perform thorough inspections, clean vital components, replace filters, and check for any signs of wear and tear. Routine maintenance not only extends the lifespan of your HVAC system but also helps maintain consistent comfort and air quality. Our HVAC contractor team schedules maintenance visits at your convenience, minimizing disruption to your daily routine while maximizing system efficiency. Emergency Repairs and Troubleshooting Even with the best care, HVAC systems can experience unexpected issues. That’s where having a reliable HVAC contractor truly pays off. At American Rooter & Drain, we understand that heating or cooling emergencies can happen at any time. Our team is equipped to handle urgent repairs quickly and effectively, restoring comfort to your home or business. From strange noises and uneven temperatures to complete system failures, our HVAC contractor experts diagnose problems accurately and provide lasting solutions. We stock a wide range of replacement parts and use advanced diagnostic tools to get your system back on track as soon as possible. Custom Solutions for Residential and Commercial Clients Every property has unique heating and cooling requirements. Our HVAC contractor services are tailored to meet the specific needs of both residential and commercial clients. Whether you’re looking to create a cozy home environment or maintain optimal conditions in a large office building, American Rooter & Drain has the expertise to deliver. Our HVAC contractor team works closely with homeowners, property managers, and business owners to design, install, and maintain systems that provide reliable performance and energy savings. We understand the importance of minimizing downtime and maximizing comfort, no matter the size or complexity of the project. Energy Efficiency and Indoor Air Quality Modern HVAC systems do more than just regulate temperature—they play a vital role in maintaining indoor air quality and energy efficiency. As your trusted HVAC contractor, American Rooter & Drain offers solutions that help you breathe easier and save money on utility bills. We recommend high-efficiency equipment, advanced filtration systems, and smart controls that allow you to monitor and adjust your indoor environment with ease. Our HVAC contractor team stays up to date with the latest industry trends and technologies, ensuring you benefit from the best solutions available. Preventive Maintenance Plans One of the best ways to protect your investment is through a preventive maintenance plan. American Rooter & Drain offers customizable plans that include regular inspections, priority service, and discounts on repairs. Our HVAC contractor team will work with you to develop a schedule that fits your needs and budget. Preventive maintenance helps identify potential issues early, reducing the risk of costly breakdowns and extending the life of your system. It also ensures your HVAC system operates at peak efficiency, keeping your energy bills in check and your indoor environment comfortable year-round. The Value of Experience and Certification When choosing an HVAC contractor, experience and certification matter. American Rooter & Drain employs skilled professionals who are trained in the latest techniques and safety standards. Our team holds the necessary licenses and certifications to perform all aspects of HVAC work, giving you peace of mind that your system is in capable hands. We believe in ongoing education and training, ensuring our HVAC contractor team is always prepared to tackle new challenges and deliver the highest level of service. Building Long-Term Relationships At American Rooter & Drain, we view every project as the beginning of a long-term relationship. Our HVAC contractor services are designed to support you throughout the life of your system, from the initial installation to ongoing maintenance and eventual replacement. We take the time to understand your needs, answer your questions, and provide honest recommendations. Our goal is to be your go-to HVAC contractor for years to come, delivering consistent quality and value with every visit. For more information or to schedule a service, visit American Rooter & Drain at https://www.idahosplumber.com/ . Our team is ready to help you achieve year-round comfort and peace of mind. American Rooter & Drain 1005 Commercial Way, Caldwell, ID 83605, United States (208) 402-8033 https://www.idahosplumber.com/
By Jason Partovi August 6, 2025
When summer temperatures soar in Boise, a reliable air conditioner isn’t just a luxury—it’s a necessity. But what happens when your AC stops cooling effectively? Often, the culprit is a problem with the refrigerant, the lifeblood of your cooling system. At American Rooter & Drain, we know how crucial it is for homeowners to understand what refrigerant does, why leaks matter, and how professional AC repair can restore comfort to your home. What Is Refrigerant and Why Is It So Important? Refrigerant is a specialized chemical compound that circulates through your air conditioner, absorbing heat from inside your home and releasing it outside. This process is what actually cools your indoor air. Without refrigerant, your AC simply can’t do its job. In every AC repair scenario, understanding the refrigerant’s role is key. The refrigerant moves through a closed loop of copper coils, changing from a liquid to a gas and back again. This cycle allows it to pick up heat from your living space and dump it outdoors, keeping your home cool and comfortable. But refrigerant isn’t just any liquid. It’s designed to operate under high pressure and at specific temperatures, making it highly efficient at transferring heat. If there’s a leak, the system loses its ability to cool, and your AC repair needs become urgent. The Refrigeration Cycle: How Your AC Cools Your Home To grasp why refrigerant is so vital, it helps to understand the refrigeration cycle. This cycle is the heart of every air conditioning system, and it’s what makes modern cooling possible. The Four Key Components Every AC system relies on four main parts: Compressor: Pumps refrigerant through the system, increasing its pressure and temperature. Condenser Coil: Located outside, it releases heat from the refrigerant to the outdoor air. Expansion Valve: Reduces the pressure of the refrigerant, cooling it down before it enters the evaporator. Evaporator Coil: Inside your home, it absorbs heat from indoor air, cooling your living space. As the refrigerant travels through these components, it changes state—from liquid to gas and back again—absorbing and releasing heat along the way. This continuous process is what keeps your home cool, and it’s why ac repair Garden City ID often focuses on ensuring the refrigerant loop is working perfectly. What Happens When There’s a Refrigerant Leak? A refrigerant leak is one of the most common reasons for AC repair. When refrigerant escapes from the system, several problems arise: Reduced Cooling Efficiency: With less refrigerant, your AC can’t absorb as much heat, so your home stays warmer. Longer Run Times: The system has to work harder and longer to try to reach the set temperature. Higher Energy Bills: More run time means more electricity used, driving up your utility costs. Potential System Damage: Running an AC with low refrigerant can damage the compressor, leading to costly repairs. At American Rooter & Drain, we see refrigerant leaks frequently during AC repair calls. Leaks can develop at joints, connections, or tiny pinholes in the coils. Over time, even a small leak can lead to major performance issues. Signs Your AC Needs Refrigerant Repair How do you know if your air conditioner has a refrigerant problem? Here are some telltale signs that it’s time to call for AC repair: Warm Air Blowing: If your AC is running but the air isn’t cold, low refrigerant could be the cause. Hissing or Bubbling Sounds: These noises often indicate a refrigerant leak somewhere in the system. Ice on the Evaporator Coil: Low refrigerant can cause the coil to freeze, leading to poor airflow and cooling. Higher Energy Bills: A sudden spike in your power bill may mean your AC is struggling due to low refrigerant. If you notice any of these symptoms, it’s time to schedule AC repair with a trusted professional like American Rooter & Drain. How Professionals Find and Fix Refrigerant Leaks Fixing a refrigerant leak isn’t as simple as topping off the system. Proper AC repair involves a systematic approach to ensure your AC is safe, efficient, and environmentally friendly. Step 1: Inspection and Diagnosis A trained technician will start by inspecting your AC system for visible signs of leaks or damage. They may use specialized tools like electronic leak detectors or UV dye to pinpoint the exact location of the leak. Step 2: Repairing the Leak Once the leak is found, the technician will repair it. This could involve tightening connections, replacing damaged sections of copper tubing, or even replacing the evaporator or condenser coil if the leak is severe. Step 3: Evacuating and Recharging the System After the leak is fixed, the technician will evacuate any remaining air and moisture from the system using a vacuum pump. This step is crucial for proper AC repair, as air and moisture can cause future problems. Then, the correct amount of refrigerant is added back into the system, restoring its cooling power. Step 4: Testing and Verification Finally, the technician will run your AC to ensure it’s cooling properly and that the repair was successful. They will check pressures, temperatures, and overall performance to make sure your system is running at peak efficiency. Why DIY Refrigerant Repair Is a Bad Idea It might be tempting to try a quick fix or add refrigerant yourself, but AC repair involving refrigerant is not a DIY job. Handling refrigerant requires special training and certification due to its high pressure and environmental impact. Improper repairs can lead to more leaks, system damage, and even health risks. American Rooter & Drain’s certified technicians have the tools and expertise to handle refrigerant safely and effectively, ensuring your AC repair is done right the first time. The Environmental Impact of Refrigerant Leaks Refrigerant leaks aren’t just a comfort issue—they can also harm the environment. Many older refrigerants contain chemicals that contribute to ozone depletion or global warming. That’s why it’s essential to fix leaks promptly and use environmentally friendly refrigerants whenever possible. During an AC repair, your technician will make sure any lost refrigerant is properly contained and disposed of according to environmental regulations. Preventing Future Refrigerant Leaks While some leaks are inevitable due to age or wear, regular maintenance can help prevent many refrigerant problems. Here are some tips to keep your AC running smoothly: Schedule Annual Tune-Ups: Regular inspections can catch small leaks before they become big problems. Change Air Filters Regularly: Dirty filters restrict airflow, causing the system to work harder and increasing the risk of leaks. Keep the Area Around the Outdoor Unit Clear: Good airflow helps your AC run efficiently and reduces stress on the system. Address Repairs Promptly: Don’t ignore signs of trouble—early AC repair can save you money and headaches down the road. AC Repair in Boise: Trust the Local Experts When you need AC repair in Boise, you want a company that understands the unique needs of Idaho homes. American Rooter & Drain has years of experience helping local families stay cool and comfortable, no matter how hot it gets outside. Our team knows that refrigerant issues are among the most common—and most critical—AC repair problems. We use advanced diagnostic tools and proven repair techniques to ensure your system is running at its best. How AC Repair Restores Comfort and Efficiency A properly repaired AC system doesn’t just cool your home—it does so efficiently, saving you money on energy bills and reducing wear and tear on your equipment. Whether you’re dealing with a minor refrigerant leak or a major system overhaul, professional AC repair is the key to long-lasting comfort. At American Rooter & Drain, we believe in clear communication, honest pricing, and quality workmanship. When you call us for AC repair , you can trust that we will get to the root of the problem and provide a solution that lasts. For reliable AC repair in Boise and expert help with refrigerant issues, trust American Rooter & Drain to keep your home cool and comfortable all summer long. American Rooter & Drain 199 E 52nd St SUITE 200, Garden City, ID 83714, United States (208) 366-5701