A Humble Start | A Persevering Spirit | A Marine Who Came Home

October 15, 2024

Joshua Jordan's Journey

Inspiring Culture

Family Business

Pursuing A Purpose

God | Family | Values

Joshua Jordan, Owner and CEO of American Rooter & Drain
Team picture of techs at American Rooter & Drain
Joshua Jordan and his mom fishing
Josua Jordan and his wife & kids

He was composed, unnervingly quiet, and highly attentive to my every move the first time I was introduced by his COO. I sat across a mahogany table in their meeting space, nervous and seeking refuge from a terrible experience at my last place of employment. I was a single mother of three teenage boys that I had been taking care of physically, emotionally, and financially for over decade. I was tired on a multitude of levels but if I am being honest, I was mostly spiritually exhausted from being on the constant grind of survival mode. I was praying for a break and a safe haven to rest. 


I remember watching him scanning over my resume as I rambled on with first impression jitters. I was catching glimpses of military memorabilia, artwork, and company values hung on the wall. I felt my confidence fading in his silence, as he contemplated my experience and whether I was a good fit for his prestigious company. I had already accepted defeat in a sense, as a protective layering to eliminate my risk of crying on the spot, if he said the words that accumulated to, “No.” I was vulnerable. My heart jumped back to beat with relief when he said, “Yes. I am impressed with your resume. I want to offer you the job.” It was the beginning of a renewed hope for me, a proud moment to share with my kids, and the stability and safety I had been seeking for us, for so long. 


So, who was Joshua Jordan, to the core? I had met him and had a strong sense of the kind of person he was (a good one), but I knew there were many layers to still peel back. Telling his story would be challenging because he wasn’t the type of person who sought the limelight; he wasn’t boastful, he wasn’t arrogant, he wasn’t interested in others praising him, he wasn’t eager to tell his story – it was personal. All of this confirmed to me that it wouldn’t be easy to pull from him, but it would be powerful once I did. And so, I began my journey with American Rooter & Drain, taking baby steps to retrieve it as a Marketing Director. 

Pulling into the company parking lot just before 8am (sometimes 8:01 resulting in “You’re late.”) feels like you just pulled up to the United States of America. The flag graciously waves you in, the vehicles chant “American” in unison, and the building is branded in red, white, and blue just the same. There is a palpable sense of security and protection that drifts about. Technicians are already busy on the assembly line, prepping parts and necessary equipment for scheduled jobs as they jaunt up and down the garage ramp to stock their work vehicles. Half of them have already partaken in a competitive basketball game as a wake-up routine that started at 5:30am, boosting their internal drive for the day. A well-knit team is huddling around the customer service desk, ready to be dispatched. Their laughter consumes the hallway and occasionally you hear Joshua yell down it, “Answer the phones!” It makes me smirk with quiet laughter, knowing that he is definitely serious but voiced it in a semi-playful manner, as a warning. Business is business and we all have our jobs to do to serve customers, first and foremost. The best thing is, you still get to be yourself while you do it. 


Joshua appreciates everyone as individuals. He honors them in their unique paths, their differentiating personalities, their own struggles, their strengths, and feeds into their dreams outside of his own. He places them in positions to battle their weaknesses, not to be mean but rather to coach them through it and relabel it as a new strength. He embodies what being a leader is supposed to be. He is humble, relentless in any pursuit of opportunity, willing to fail, and obsessed with chasing goals. He served his country as a United States Marine Corporal from 2005-2009, bearing arms with a brotherhood overseas to fight and protect his family, and yours. “Fighting in Iraq engrained in me that no matter where you are, you fight for the person next to you. It really is about the people next to you. It’s the same in business. I want to make the phone ring so everyone here can provide for their families and take care of our customers' needs.” You would think that his leadership style had been born as a Marine, but you would be wrong, it just became more fine-tuned. 


His childhood shaped him and pushed him to lead from very early on. He is the youngest of ten and their dad died when he was only three years old. An unexpected tragedy that his mom had to fight through without a higher level of education to help pave a way. What she had was a love and determination to prosper with grit, spirit, resourcefulness, and an unwavering trust in God. She raised them in a small three-bedroom home where they were tasked to help fix appliances as a means to survive. Any adventure outside of their home provided a landscape for finding something to work on, “If my mom and I were going somewhere, even to the store, and she saw a washer on the side of a home or by the road back when trash collectors weren’t around to remove them, right? Well, my mom doesn’t speak very good English, but she would say ‘Mijo, go see if they want to get rid of that.’ So, there I was, four years old, knocking on doors to ask if they wanted to get rid of their washer or dryer and if it was okay for us to take it. Most people said ‘Yeah, you can have it.’ My mom and I would take it home, and one of my brothers would fix it so we could sell it.” 

Selling appliances out of their home provided a way to make ends meet and instilled a broad skillset for all of them to nurture as they grew. They all knew how to fix things, how to converse with adults, how to be salesman, and how to pull their own weight while pitching in as a unified family. Joshua reflects on these times with an appreciation amidst an uncomfortable acknowledgment, “I actually hated it. I was a really shy kid, so I never liked doing it. But I understood it had to be done.” Over 450 broken appliances made their way into their home over the years and left with completed repairs for homeowners who needed the product. It was a win – win. His brothers had shown him the ropes and by the age of five he was fixing dryers by himself, by ten he was working on stoves and washers, by 16 he was ready to tackle more difficult repairs on refrigerators that required changing compressors, using refrigerant, and handling torches.   


This transformation continued throughout his youth as he sought to make advancements in the trades as a career. Starting off running service calls for his older brother’s company at Action Appliance in Colorado with a gentleman who couldn’t speak English but could drive when Joshua didn’t have his license yet, “He could drive, and I could talk. We made a good team. We ran calls together and then I worked mostly in dispatch. When you have 20 or 30 Technicians and over 100 calls coming in, you’re like an air traffic controller. You have a lot of information coming at you, you have to keep routes short, keep the right guys going to the right jobs. I feel like it all plays into being a leader. I have been getting my master's in business since I was like 12. Purchasing American Rooter & Drain was like 30 years in the making – not an overnight success. It was a lot of hard work; a lot of failures on my part but I became equipped to handle it from learning from those mistakes.” 


Joshua and his siblings have a deeply rooted relationship with their mom that is filled with gratitude, “We have always shown our appreciation for our mom by trying to be successful and raising children that respect her as their grandma. She really lights up when she sees them and the amount of love they have for her... Almost every one of her kids own a business but I think she is particularly proud of this one, when it comes to the way we run it.” When he is asked about missing out on a relationship with his father, he pauses and resumes with a strong self-awareness, “I wouldn’t trade any of the challenges. They made me who I am today. You know, you change one thing – you take a left instead of a right – and suddenly everything is different in life. Yeah, I really believe in the butterfly effect. Every struggle, pain, and sorrow add to who I am. I really enjoy my life; I love being a father to my kids and a husband to my wife.” 

Values that lead Joshua in his day-to-day evolve around serving God, providing for his family, and honoring his country as a Veteran who continues to help other Veterans. He admits his relationship with God was inspired by his mom when he was little, “My mom always has a Bible handy. My mom actually lives by it. Even in a small house full of kids, if she knew somebody else needed help, she opened the doors to our home to them. Whether it was to have a place to stay or be served food to eat. It could be the last meal we had, and she would still share it. That’s just my mom. She is a shining light at that. I’ve never met anybody better than her at it.” On his own path as an adult, he has further developed his relationship with God, “When you’re standing on a mountain looking out at a beautiful meadow with trees surrounding it, you can’t stand there and think ‘I am all powerful.’ You wonder how someone could create something so beautiful and realize there is a higher being than us, our creator. Then values become a little bit easier. Let’s treat people better, let’s be a better version of ourselves...and then you end up becoming closer to God anyways.” 


I read over my interview notes and listen to his voice as the video plays back. I feel tears welling up more than once. I understand him more now. I see why I felt the way I did back in the very beginning when I first met him. I see why God led me here and why this place, American Rooter & Drain, was my answered prayer that provided me with a safe haven in a time of need. I will be forever grateful for the opportunities Joshua has given me, for the lessons he has taught me, for the way he has led me into a new terrain of confidence, and for the way he has actively cared for my little family and others. I have witnessed his generosity help countless people during this past year; employees, customers, veterans, single moms...I am only one of the single mothers he has helped along his way, but his impact on my life with my kids alone – that is better than saying “priceless”, it is truly a “fulfilled purpose.” 


Written by: Faith Malloy

Published 10/15/2024

April 1, 2025
When disaster strikes at home, whether it's a burst pipe flooding your living room or an air conditioner giving up during a scorching summer day, immediate action is crucial. Emergency plumber services and AC repair solutions are lifesavers in these moments, ensuring your home remains functional and comfortable. Let’s dive into how these services work, their importance, and what to expect when you need them. The Role of Emergency Plumbers Plumbing issues can escalate quickly, causing significant damage to your property if not addressed promptly. An emergency plumber is your go-to professional for urgent situations such as burst pipes, clogged drains, or water heater malfunctions. These experts are trained to handle high-pressure scenarios with efficiency and precision. Common Plumbing Emergencies Emergency plumbers often deal with: Burst Pipes : A burst pipe can flood your home in minutes. Emergency plumbers arrive equipped to stop the water flow and repair the damage. Clogged Drains : Whether it’s a kitchen sink or bathroom drain, clogs can disrupt daily life. An emergency plumber uses advanced tools like hydro-jetting to clear blockages effectively. Water Heater Failures : No hot water? Emergency plumbers diagnose and repair water heaters to restore comfort quickly. Emergency plumbers are available 24/7, ensuring that no matter the time of day or night, you have access to professional help. Companies like American Rooter & Drain specialize in providing reliable emergency plumbing services in Boise, addressing everything from minor leaks to major sewer line issues. AC Repair: Keeping Your Cool Air conditioning systems are essential for maintaining a comfortable indoor environment, especially during extreme weather conditions. When your AC breaks down unexpectedly, emergency AC repair services step in to restore cooling power swiftly. Signs You Need Emergency AC Repair Knowing when to call for AC repair can save you from prolonged discomfort: Complete System Failure : If your air conditioner stops working entirely, it’s time for emergency AC repair. Unusual Noises : Grinding or squealing sounds often indicate mechanical issues requiring immediate attention. Warm Air Output : An AC blowing warm air instead of cooling your home needs urgent repairs. Emergency AC repair technicians are trained to diagnose problems quickly and provide effective solutions. From refrigerant leaks to component replacements, they ensure your system functions optimally again. Companies like American Rooter & Drain understand the urgency of such situations and offer fast response times for Boise residents. How Emergency Services Work Both emergency plumbers and AC repair professionals follow structured processes to ensure efficient service delivery: Assessment : Upon arrival, the technician evaluates the issue thoroughly. For plumbing emergencies, this might involve inspecting pipes or drains; for AC repair, it includes checking components like compressors or coils. Diagnosis : The root cause of the problem is identified. Technicians explain the issue clearly so you understand what needs fixing. Repair : Once you approve the suggested solution, repairs begin immediately. Whether it’s replacing damaged pipes or recharging refrigerant levels, professionals work diligently to resolve the issue. Testing : After repairs are complete, systems are tested to ensure functionality before leaving your home. This streamlined approach minimizes downtime and ensures long-lasting results. Preventive Measures for Homeowners While emergency services are invaluable during crises, preventive maintenance can help homeowners avoid many common disasters: Plumbing Maintenance Tips Regularly inspect pipes for signs of wear or leaks. Avoid flushing non-biodegradable items down toilets. Schedule annual check-ups with a professional plumber. AC Maintenance Tips Clean or replace air filters monthly. Keep outdoor units free from debris like leaves or dirt. Schedule routine inspections before peak seasons. Taking these steps can reduce the likelihood of needing emergency repairs and extend the lifespan of your systems. Why Speed Matters in Emergencies Time is critical during home disasters. Delaying repairs can lead to: Water Damage : Burst pipes can ruin flooring, walls, and furniture within hours. Health Risks : Mold growth from plumbing leaks poses serious health hazards. Heat Stress : Prolonged exposure to high temperatures due to a broken AC can be dangerous. Emergency plumbers and AC repair technicians prioritize speed without compromising quality. Their goal is to restore normalcy as quickly as possible while ensuring thorough repairs. Choosing the Right Service Provider When selecting an emergency plumber or AC repair technician, consider these factors: Availability : Look for 24/7 services like those offered by American Rooter & Drain in Boise. Experience : Skilled professionals handle emergencies more effectively. Transparency : Choose providers who offer upfront pricing without hidden fees. By partnering with reliable experts, you ensure peace of mind during stressful situations. Real-Life Scenarios Imagine coming home after work on a hot summer day only to find your air conditioner has stopped working entirely. The unbearable heat makes it impossible to relax or sleep comfortably. You call an emergency AC repair service in Boise, and within hours, a technician arrives at your doorstep. They diagnose a refrigerant leak and fix it promptly, restoring cool air flow just in time for bedtime. Now picture another scenario—a pipe bursts in your kitchen at midnight while you're asleep. Water gushes out uncontrollably until you wake up and call an emergency plumber near me . They arrive quickly, shut off the main water supply, and replace the damaged pipe before further damage occurs. These situations highlight how vital prompt responses from professionals are during home disasters. Emergencies happen when least expected—but with trusted services like those provided by American Rooter & Drain in Boise, homeowners can breathe easier knowing help is just a call away. Whether it's an urgent plumbing issue or an air conditioning failure in peak summer heat, these professionals deliver fast solutions tailored to your needs. By understanding how these services work and taking preventive measures where possible, you empower yourself to handle future home disasters confidently—keeping your space functional and comfortable year-round! American Rooter & Drain 199 E 52nd St SUITE 200, Garden City, ID 83714, United States (208) 366-5701 https://www.idahosplumber.com/nearme/boise-id?utm_source=google&utm_medium=organic&utm_campaign=gbp-listing&utm_term=website
By Faith Malloy March 13, 2025
Clogged drains are a common household nuisance that can disrupt daily life, cause unpleasant odors, and even lead to costly repairs if left unchecked. Whether it’s the kitchen sink, bathroom shower, or toilet, maintaining clear drains is essential for a smoothly functioning home. By understanding the fundamentals of drainage service and adopting preventive measures, you can save yourself from the hassle of unexpected plumbing emergencies. Let’s dive into the essentials of preventing clogs and keeping your drains in top shape. Understanding Drainage Service: The Backbone of a Healthy Plumbing System Drainage service is more than just unclogging pipes; it’s about ensuring the entire plumbing system operates efficiently. A professional drainage service typically includes inspecting pipes, removing blockages, and recommending preventive measures to avoid future problems. One of the most overlooked aspects of drainage service is routine maintenance. Many homeowners wait until a clog becomes a crisis before seeking help. However, regular check-ups by experts like American Rooter & Drain can identify potential issues before they escalate. For instance, grease buildup in kitchen sinks or hair accumulation in bathroom drains can be addressed early with proper drainage service. When emergencies strike—such as water backing up into your sink or toilet—an emergency plumber becomes your lifeline. These professionals are equipped to handle urgent situations like burst pipes or severe clogs that can’t wait for regular business hours. Having a trusted emergency plumber on speed dial ensures that you’re prepared for any plumbing disaster. Common Causes of Clogged Drains Before diving into prevention, it’s crucial to understand what causes clogs in the first place. Here are some common culprits: Grease and Oil : Pouring grease down the kitchen sink is one of the fastest ways to clog pipes. Grease solidifies as it cools, sticking to pipe walls and trapping other debris. Hair : In bathroom drains, hair often combines with soap scum to form stubborn blockages. Non-Flushable Items : Flushing items like wipes, feminine hygiene products, or paper towels can wreak havoc on your plumbing system. Food Scraps : Even with a garbage disposal, certain foods like coffee grounds or potato peels can accumulate and cause clogs. Tree Roots : For outdoor drains, tree roots can infiltrate pipes in search of water, leading to significant blockages. By addressing these issues proactively with regular drainage service, you can minimize the risk of clogs disrupting your home. Preventive Measures to Keep Drains Clear 1. Be Mindful of What Goes Down the Drain The easiest way to prevent clogs is by being cautious about what you allow into your plumbing system. Avoid pouring grease down the sink or flushing non-degradable items down the toilet. Instead, dispose of these materials in trash bins. For kitchen sinks specifically, using drain strainers can catch food particles before they enter your pipes. In bathrooms, hair catchers are invaluable tools for preventing hair from clogging shower drains. 2. Regular Maintenance with Drainage Service Scheduling regular drainage service is one of the most effective ways to keep your plumbing system healthy. Professionals can clean out buildup that you might not even realize exists. For example, hydro jetting—a high-pressure water cleaning technique—can remove grease and debris from pipes without causing damage. In case of sudden blockages or leaks, an emergency plumber can provide immediate solutions to restore normalcy. 3. Hot Water Flushes Flushing your drains with hot water once a week helps dissolve grease and soap scum that may have started accumulating in your pipes. This simple habit can go a long way in maintaining clear drains. 4. Enzyme-Based Cleaners Unlike harsh chemical cleaners that can corrode pipes over time, enzyme-based cleaners break down organic material naturally. These are particularly effective for kitchen and bathroom drains where food particles and soap scum are common problems. When to Call an Emergency Plumber Even with diligent preventive measures, emergencies can still occur. Knowing when to call an emergency plumber is essential for minimizing damage and costs: Complete Blockages : If water refuses to drain despite your best efforts with plungers or DIY methods. Sewage Backup : Foul-smelling water coming back up through your drains is a clear sign of a serious issue. Burst Pipes : Sudden flooding caused by a burst pipe requires immediate attention from an emergency plumber. Persistent Leaks : Leaks that continue despite tightening connections may indicate underlying pipe damage. An emergency plumber not only resolves these issues quickly but also provides guidance on how to prevent them from recurring. DIY Tips for Minor Clogs While professional drainage service is indispensable for major issues, minor clogs can often be handled at home: Use a plunger to create suction and dislodge blockages. Try a mixture of baking soda and vinegar followed by hot water to dissolve minor buildups. Use a plumbing snake or auger for deeper clogs that aren’t accessible with other tools. However, if these methods fail or if you notice recurring problems, it’s time to call in the experts at American Rooter & Drain. The Role of Professional Drainage Service in Long-Term Maintenance Professional drainage service isn’t just about fixing problems—it’s about preventing them from occurring in the first place. Companies like American Rooter & Drain offer comprehensive services tailored to your home’s specific needs. This includes everything from routine inspections to emergency plumber services during critical situations. By investing in professional care, you ensure that your plumbing system remains efficient and free from costly disruptions. Maintaining clear drains doesn’t have to be complicated or expensive. By adopting simple habits like mindful disposal practices and scheduling regular drainage service appointments, you can avoid most common plumbing issues. And when emergencies arise, having access to an experienced emergency plumber ensures you’re never caught off guard. Remember: A little effort today can save you from big headaches tomorrow! Keep those drains flowing smoothly with preventive care and timely professional assistance from trusted providers like American Rooter & Drain! American Rooter & Drain 117 N Main St, Payette, ID 83661, United States (208) 402-8045 https://www.idahosplumber.com/nearme/payette-id